Holiday Schedule
Saturday, December 22, 2012
Season's Greetings Everyone!
Avrem will be closed the following days for the holiday season:
Monday, December 24th
Tuesday, December 25th
Wednesday, December 26th
We will return to the office on Thursday, December 27th. Additionally, we will be closed Monday, December 31st and Tuesday, January 1st for New Year's.
Happy Holidays and thanks for a great year!
Phones and Internet Down
Wednesday, October 31, 2012
Hello All!
Due to a fire in our building we are currently without phones or Internet access. This is just a brief message to let you know we're working diligently to repair the damage as quickly as possible and should have communications back up by the end of the day.
Our primary goal is to position ourselves so that we can continue to service our clients and provide remote technical support for your issues. Our staff is relocating to other facilities where we'll have Internet access and I am currently working with our phone company to forward our phones. Due to the adverse weather conditions in other parts of the country, however, the phone company is innundated with support requests and it may be some time before our office line can be forwarded.
Until communications are restored, please avoid trying to contact us via the usual methods, especially if it's an emergency. I've listed our cell phone numbers below for your reference:
Robert Merva: 330-736-1759
Brock Burkhart: 330-736-1761
Please pass this message along to the other members of your respective organizations.
Thanks,
Robert
Our Support Phone Number
Thursday, March 29, 2012
Since the company’s inception in 2007 the primary number for getting in touch with us has been my (former) cell phone number, 330-881-5102. Because Avrem was founded as a one-man operation, using a cell phone as the primary contact number made sense as I was on the road more than I was in the office and it was extremely important that my clients were able to reach me any time no matter where I was.
Over the last year and a half, we’ve slowly and quietly transitioned away from this number, replacing it with our primary office number, 330-259-7399. Obviously we wanted to make the transition as smooth as possible and ensure there was no lost business or added frustration for our clients, so I want to stress to everyone that the 330-881-5102 number has been permanently redirected to our main office line. You can still use it to call us as you always have, but you may want to update your records with the new 330-259-7399 number.
Additionally, since it is a former cell phone number, any text messages sent to this number are forwarded to me via email.
As always, the most up-to-date information about contacting us can be found
here.
Robert Merva, CSCP, CEO
Avrem Technologies, LLC
Billing Department Housekeeping
Sunday, March 18, 2012
From the very beginning we’ve used client-specific invoice numbers on our invoices as a way of internally tracking information about jobs and the labor we’ve performed. With the adoption new office procedures over the course of the last year, this system is no longer necessary and has actually become quite burdensome.
Effective April 1, 2012, Avrem will be switching to a new, more traditional numbering system for our invoices.
Earthlink Business Outage
Thursday, December 15, 2011
Earthlink Business, formerly One Communications, is experiencing an outage that has affected our area. We’ve had reports of several clients that are without Internet access and/or phones, and Avrem’s own office phone lines are down.
If you need assistance, please email support@avrem.com or call 330-881-5102. With the exception of our office phone service, we are fully functional at this time.
