Before You Call

We're huge fans of helping our clients help themselves. Next time, before you call us, try these simple tips first - they may fix your problem.

Reboot Your PC
Turn your PC off for a few seconds and then turn it back on. You'd be surprised how many issues are fixed from a reboot.

Check Your Cabling
Make sure all the connections at the back of your PC are secure. The monitor cable should be securely screwed in and your network cable should *click* when it's pushed in securely. Most cables are color coded and keyed, so they only fit in one way.

Call your internet service provider (ISP)
If the problem seems to be Internet related (if you can't connect to outside email or bring up websites), try calling your ISP. Sometimes line problems, weather, accidents or maintenance can cause interruptions in your service that we can't control. Ruling out an ISP problem could save time and money!

Still have a problem?

If these tips didn't do the trick, just give us a call! Here's some info you may want to have ready:

• Client ID number (unless you're a new customer of course!)
• Desktop, laptop or server?
• The operating system you're using (Server 2008, Vista, XP, etc).
• A brief description of what's going on and approximately when the problem started.
• Any recent changes you've implemented to the system or network.
• Is the problem happening with many PCs, or just one?
• License info. If the problem deals with software, you may want to dig for that CD, license number, and any other applicable information before we get on site. See our Terms and Conditions for more info on our valid license policy.