We Own Your IT. Completely.
Fully Managed IT means we assume total responsibility for your technology environment. Your servers, your network, your security, your helpdesk. All of it becomes our problem so it stops being yours.
The Model
Call Us. A Real Person Picks Up.
When you call Avrem, a live, technical human being answers the phone. Not a menu. Not an auto-attendant. Not a dispatcher who takes a message and promises someone will call you back in four to six hours. A real engineer who can start working on your problem the moment you describe it.
That sounds like it should be the bare minimum, but if you’ve worked with other IT providers, you know how rare it actually is. We think it’s the foundation of everything. If your people can’t reach us instantly when something breaks, nothing else we promise matters.
Beyond that, you get a dedicated team that knows your environment inside and out. We assign a primary engineer to your account who has been in your building, knows your users by name, and understands the business context behind every technical decision. One flat monthly rate. No surprise invoices. No per-incident fees. No “that’s out of scope.”
99.9%
Uptime SLA across all managed clients
The Model
Everything You Need. Nothing You Don’t.
Every managed client gets our full stack. There’s no tiered pricing where the features you actually need are locked behind a premium plan.
How We’re Different
Most IT Providers Don’t Do What They Say They’ll Do
This industry has a credibility problem, and we know it. There are a lot of managed service providers out there making the same promises: proactive monitoring, fast response, strategic guidance. Then you sign the contract and nothing happens. Tickets sit open for days. “Proactive” means they send you a report you didn’t ask for once a quarter. Your environment stays exactly as neglected as it was before, except now you’re paying someone monthly for the privilege.
The reason is simple: delivering consistent, high-quality IT support is hard. It requires real investment in people, tools, processes, and time. Providers who compete on price can’t afford to deliver on their promises, so they don’t. You get what you pay for, and cut-rate IT means cut-rate results. The companies offering managed IT for half of what everyone else charges aren’t more efficient. They’re doing less.
Avrem has lasted nearly twenty years in this business because we actually do the work. When we tell you your backups are running, it’s because we tested them this week. When we say we’re monitoring your network, it’s because an engineer reviewed the alerts this morning. When we identify a vulnerability in your environment, we fix it. We don’t file it in a report and wait for you to ask about it six months later.
“Our last IT company collected a check every month and we never heard from them unless we called. Avrem is the opposite. They’re constantly improving things behind the scenes. Half the time they’ve already fixed something before we even knew it was a problem.”
DH
Practice Administrator
12-Provider Healthcare Group
How It Works
Our Onboarding Process
We’ve refined our onboarding process over nearly two decades. The goal is simple: zero disruption to your business while we take over.
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What We Find
We’re Used to Cleaning Up Someone Else’s Mess
Almost every client we onboard comes from a previous IT provider who wasn’t doing the work. The story is always some version of the same thing: they were paying a monthly fee, assumed things were being handled, and then discovered the hard way that nothing was actually maintained.
Expired antivirus licenses. Backups that haven’t run successfully in months. Servers three years behind on patches. Admin passwords that haven’t been changed since the Clinton administration. Firewalls with default configurations. No documentation. No disaster recovery plan. Nothing.
We expect this. Our onboarding process is designed to uncover every gap, and our first 90 days are spent remediating the damage. We rebuild what needs rebuilding, harden what needs hardening, and bring the entire environment up to the standard it should have been at all along. It’s not glamorous work, but it’s the work that keeps businesses from getting breached, losing data, or experiencing the kind of outage that makes the news.
90 days
Typical time to fully remediate a neglected environment
Behind The SCenes
We Don’t Collect a Check and Disappear
After the initial cleanup, a lot of IT providers settle into maintenance mode. They respond when you call, run the same scripts on a schedule, and coast. The environment stays static while your business evolves around it. That’s not a partnership. That’s a subscription to mediocrity.
We’re constantly working on your environment, even when you don’t see it. Reviewing logs for anomalies. Testing backup restores to make sure they actually work. Rotating credentials. Evaluating whether your current hardware will support your growth over the next two years. Identifying software renewals before they lapse. Researching whether a new tool could save your team time.
Our clients often tell us they’re surprised by how much we do that they didn’t ask for. That’s the point. If you have to ask us to do the things that protect your business and keep it running, we’ve already failed. The best IT management is the kind you never have to think about because someone competent is already thinking about it for you.
“Every quarter they come in with a list of things they’ve already done and a plan for what’s next. I’ve never had to chase them for anything. They’re always two steps ahead of where I’d think to ask.”
MR
CFO
Manufacturing Company, 85 Employees
Is This Right For You?
Managed IT Works Best When…
20+
Clients who’ve been with us over 10 years
Ready to Make IT Our Problem?
Schedule a free consultation and we’ll show you exactly what a fully managed partnership looks like for your business. No pressure, no obligation.